Customer Experience Group
Enabling integrated 24/7/365 On-Demand Customer and Digital Experience and Solution Services that deliver measurable results for an Always-On World, Customer Experience Group - CXG provides a fully integrated suite of customer experience services and solutions.
Applying a unique approach to the management of people, process, technology, integration, governance, and reporting ensures that CXG delivers effective and consistent CX across all client channels and is adaptable to "pay per use", "on-demand" and or "risk and success" models.
Through Integrated Customer Experience, CXG seeks to drive consistent and differentiated customer engagement across complex consumer channels. By leveraging our investment in skills and infrastructure CXG provides a cost-effective approach to achieving prioritized CX strategies.
As a South African leading On-Demand BPO Outsource Centre we are proud to serve premier consumer-facing corporate, local and international brands we help these organizations create meaningful experiences.
BPO and BPaas
Customer experience and expectations are rapidly changing we create award-winning business processes and meaningful experiences locally and internationally. let us share our 23 years of experience in business processes outsourcing (BPO) and business processing as a service (BPaas)
Social CX and ORM
We provide deep social care, community management, and online reputation management ORM experience,
with scalable support for your organization's social engagement needs
Live chat and Whatsapp
Empower your team to create happy customers, through our live web chat, Facebook messenger, and Whatsapp messaging service. We respond, and spot trends, and manage direct messages at a scale of 24/7/365
Customer service and Winback
Because an integrated CX lens remains key across every organization, CXG provides integrated customer experience and fully managed services 24/7/365, relentless in fostering profitable economics, wallet share, and lifetime value
Catering to 24/7/365 catch and release or despatch Technical Support, our leading Rescue and Rescue Lens platforms allow for us to deliver flexible, reliable, and remote support no matter how big your business —or how fast it grows. More than just tackling technical issues, CXG technical support services save time and money While boosting efficiencies across your company.
Quality as a Service
Know what your customers want and what to do about it. Let our Ai & machine learning platform provide you with deep Customer insights from all Customer interaction channels with one key objective improve service, sales, collections, and retention.