As a South African leading On-Demand BPO Outsource Centre we are proud to serve 50+ premier consumer-facing corporate, local and international brands we help these organizations create meaningful experiences.
Enabling integrated 24/7/365 On-Demand Customer and Digital Experience and Solution Services that deliver measurable results for an Always-On World, Customer Experience Group - CXG provides a fully integrated suite of services and solutions aligned and true to the brand they serve.
Applying a unique approach encapsulated by the management of people, process, technology, integration, governance, and reporting ensures that Customer Experience solutions delivered are effective and consistent across all channels. This implies that our strategic goal is that of remaining cost-effective and flexible including offering "pay per use "," on-demand" and or “risk and success" models.
With over two decades of experience in Business Process Outsourcing (BPO) and Business Processing as a Service (BPaaS), CXG excels in crafting award-winning processes and delivering meaningful experiences for businesses locally and internationally.
At CXG, we offer deep expertise in Social Care and Online Reputation Management, providing scalable support across various social channels. Companies benefit from our ability to effectively manage their online presence and engage with customers.
Empower your team to create happy customers with CXG's Web, Live Chat, Facebook Messenger, and WhatsApp services. We provide round-the-clock support, ensuring prompt responses and trend-spotting to enhance customer satisfaction.
CXG delivers integrated Customer Experience solutions focused on economics, wallet share, and lifetime value. Our fully managed services, available 24/7/365, help businesses build lasting relationships with their customers.
Trust CXG for reliable Technical Support solutions tailored to your business needs. Our fully managed services, available round-the-clock, utilize cutting-edge platforms like Rescue and Rescue Lens, ensuring efficient remote support and cost savings.
With CXG's Quality as a Service powered by AI and machine learning, companies gain deep insights into customer interactions across all channels. Our platform enables businesses to improve service, sales, collections, and retention strategies effectively.
